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We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at myturnpieces@gmail.com with your order number and reason for return.
Returns must be approved before being sent back. Items sent back without first requesting a return will not be accepted.
Approved returns should be sent to:
P.O. Box 24108 Evergreen RPO
Calgary, AB T2Y 0J9
Canada
If your return is accepted, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us at myturnpieces@gmail.com as soon as possible with your order number and photos of the issue. We will review the issue and work to make it right.
We do not accept returns on:
Sale or discounted items
Gift cards
Custom or personalized orders
Items that have been worn, washed, used, damaged, or altered after delivery
Please contact us at myturnpieces@gmail.com if you have questions about whether your item is eligible for return.
The fastest way to get a different item, size, or colour is to return the item you have. Once your return is accepted, you can place a new order for the item you want.
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without a justification.
As stated above, the item must be unworn, unused, unwashed, with tags attached, in its original packaging, and you will need your receipt or proof of purchase.
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at myturnpieces@gmail.com.